Due to high volume and supply chain issues, some products may experience shipping delays. Please understand that shipping delays are out of our control. If you experience a delay with your order, please contact us for a solution instead of leaving negative feedback. We will make every effort to find the best solution for you.
All orders above $75 ship free.
Some exclusions apply, including oversized items, non-standard items and some entertaining essentials. If shipping costs apply, they are indicated in the product description and checkout pages.
Order verification, tailoring, quality check and packaging. All orders are sent to the warehouse for dispatch within 24 – 48 hours after the order is placed.
Click on the order number in the My Account page and you will see the estimated arrival date for each item in your order. If you do not know your order number, you can locate it by looking at your order confirmation email. Most orders arrive within 4-7 business days after shipment.
Do you accept international shipping addresses?
Please note that Tara Laurent Home does not ship to non-US addresses.
Where do you ship?
Tara Laurent Home can ship to street addresses in the 48 contiguous United States. Sorry, at this time, we do not ship to Alaska, Hawaii or U.S. Territories.
How can I track my package?
You can track your order by clicking the Orders tab on the left side of the My Account page. If you have any further questions, please contact us.
We are not responsible for lost/stolen packages once the item being tracked shows as delivered. If you are concerned about having packages left at the door etc., please use a shipping address (such as a work address or family member’s address) where someone can accept the package at the time of delivery.
What should I do if I’m missing items from my order?
Since some items are shipped directly from the manufacturer and others are shipped from our warehouse, your purchases may arrive in more than one package. To verify which item(s) may have shipped separately, visit the Orders tab in the left section of the My Account page. If all of your purchases have been marked as delivered and you are still missing items, please contact us immediately.
Is sales tax charged on shipping & handling fees?
Depending on where the order is being shipped, sales tax will be charged on the order subtotal, shipping, and/or handling at the applicable county rate. Tax rates vary among counties.
What is your return policy?
We accept returns on most product purchases within 30 days of delivery. Simply send back the item in an unused and saleable condition. Items that are marked “final sale” or “clearance” are not returnable, nor can we adjust prices for items within an order or cancel orders. All candles must be unlit. You can find out if an item is eligible for return in its product description, under the Returns tab. Of course, your satisfaction is our highest priority.
Deny Design’s furniture and products are custom made and not eligible for returns or exchanges unless the product is deemed defective.
Return shipping and restocking fees
Return shipping and restocking fees may apply based on the item purchased. Original shipping costs are not refundable.
How do I initiate a return?
Fill out the Contact Us form and select Return from the dropdown menu. In some cases, we will need you to send a current photo of the item for which you are requesting a return.
Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee. If an item arrived damaged, please Contact Us immediately so we can file a claim with the carrier. We will not accept returns on damaged items if we have not been contacted first.
How will I know when my return has been received?
After we receive your return and confirm that all items are in saleable condition, you will receive an email confirming that your return has been received. Your refund or credit will be processed in 3-10 business days.
For the fastest response email: [email protected] You can also reach us by phone at (347) 903-TARA (8272).
Can I return “final sale” or clearance items?
Items marked “final sale” are not eligible for return. However, our customers’ satisfaction is our highest priority and if there is a problem with a final-sale item you purchased, please contact us. Please include your order number and the name of the item in order to expedite your inquiry.