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FREQUENTLY ASKED QUESTIONS
How do I check the status of my order?
You can check the status of your order by registering or logging in on the My Account page. Please note that once you receive notification that your package has shipped, the tracking information will take up to 24 hours to appear in a carrier’s system. If you have any further questions, please contact us.
I received a damaged item. What should I do?
Your satisfaction is our highest priority and we want your shopping experience to be seamless. Please notify us of any damages within 48 hours. We’ll replace the item if it’s still available or issue a full refund, including shipping charges.
I’m missing items from my order. What should I do?
Because some of our products are shipped directly from the warehouse while others are sent directly from the manufacturer, your purchases may arrive in more than one package. Please visit your My Account page to view your order details and confirm which item(s) may have shipped in a separate package. If you do not know your order number, you can locate it by looking at your order confirmation email. If all of your shipments have been delivered and you are still missing items, please contact us immediately.
How do I change my shipping address for an order?
Please visit the My Account page and click the Addresses tab on the left of the page.
How do I cancel an item or order?
We’re sorry, but we are unable to cancel items or orders.
I received the wrong item. What should I do?
Your satisfaction is our highest priority, and we want your shopping experience to be seamless. We’ll replace the item if it’s still available or issue a full refund, including shipping charges. Please send us your order number, the item received in error, and the name of the item that you did not receive. We will contact you with details on how to return the item received in error and the status of the actual item you ordered.
Can I add items to an existing order?
You cannot add items to an existing order but we would be happy to accept a new order for the item(s) you are interested in purchasing.
When will I be charged for my order?
When you place an order, we authorize your credit card to confirm it is valid and that there are sufficient funds available for your purchase. An authorization does NOT charge your card at that time, but some banks may hold the authorization for the purchase amount on a customer’s card for up to 7-10 business days. It will appear on your statement as a “pending charge” and is usually for $.01 more than the original purchase amount. We do not charge your credit card until your item(s) have been shipped.
If you wish to remove the authorization, please contact your credit card’s issuing bank.
How can I delete or add a new credit card?
Please visit the My Account and click the Payment methods tab on the left of the page.
What methods of payment do you accept?
Tara Laurent Home accepts payments from Visa, MasterCard, American Express and Discover.
Does Tara Laurent Home charge sales tax?
Tara Laurent Home collects sales tax on all orders shipped to states that charge sales tax. If you are having your order shipped to any of these states, tax will be charged at the applicable county rate. Tax rates among counties vary.
Do you accept international billing addresses?
Unfortunately, we cannot accept international billing addresses for credit cards at this time. We can accept only credit cards with U.S. billing addresses.
Tara Laurent Home was unable to authorize my credit card. What should I do?
Please send us an email. Updating your credit card in My Account will not update orders that have already been placed.
How do I apply a Promotion to my order?
On checkout, you can enter your Coupon Code in the Cart section. Once entered, click the Apply coupon button.
Our site is uses a Comodo SSL (Secure Socket Layer) certificate to secure online transactions for customers. Any data you submit to this website over an https connection will be securely encrypted with the strongest available algorithms. If any unauthorized charges appear on your credit card as a result of shopping with www.taralaurent.com, you must notify your credit card provider pursuant to its reporting rules and procedures.
SHIPPING & DELIVERY
Do you accept international shipping addresses?
Please note that Tara Laurent Home does not ship to non-US addresses.
Where do you ship?
Tara Laurent Home can ship to street addresses in the 48 contiguous United States. Sorry, at this time, we do not ship to Alaska, Hawaii or U.S. Territories.
How can I track my package?
You can track your order by clicking the Orders tab on the left side of the My Account page. If you have any further questions, please contact us.
How long will it take for my order to arrive?
Click on the order number in the My Account page and you will see the estimated arrival date for each item in your order. If you do not know your order number, you can locate it by looking at your order confirmation email. Most orders arrive within 4-7 business days after shipment.
What should I do if I’m missing items from my order?
Since some items are shipped directly from the manufacturer and others are shipped from our warehouse, your purchases may arrive in more than one package. To verify which item(s) may have shipped separately, visit the Orders tab in the left section of the My Account page. If all of your purchases have been marked as delivered and you are still missing items, please contact us immediately.
Is sales tax charged on shipping & handling fees?
Depending on where the order is being shipped, sales tax will be charged on the order subtotal, shipping, and/or handling at the applicable county rate. Tax rates vary among counties.
What is your return policy?
We accept returns on most purchases within 30 days of delivery. Simply send back the item in an unused and saleable condition. Items that are marked “final sale” or “clearance” are not returnable, nor can we adjust prices for items within an order or cancel orders. You can find out if an item is eligible for return in its product description, under the Returns tab. Of course, your satisfaction is our highest priority.
Deny Design’s furniture and products are custom made and not eligible for returns or exchanges unless the product is deemed defective.
Return shipping and restocking fees
Return shipping and restocking fees may apply based on the item purchased. Original shipping costs are not refundable.
How do I initiate a return?
Fill out the Contact Us form above and select Return from the dropdown menu. In some cases, we will need you to send a current photo of the item for which you are requesting a return.
Please note: We do not issue prepaid return labels. All returns must be in their original carton with all packing material intact. All returns must be sent freight prepaid by the customer and insured. Orders refused at delivery will be assessed all of the applicable fees listed above including the return fee, our shipping costs and a 25% restocking fee. If an item arrived damaged, please Contact Us immediately so we can file a claim with the carrier. We will not accept returns on damaged items if we have not been contacted first.
How will I know when my return has been received?
After we receive your return and confirm that all items are in saleable condition, you will receive an email confirming that your return has been received. Your refund or credit will be processed in 10-15 business days.
For the fastest response email: [email protected]
Can I return “final sale” or clearance items?
Items marked “final sale” are not eligible for return. However, our customers’ satisfaction is our highest priority and if there is a problem with a final-sale item you purchased, please contact us. Please include your order number and the name of the item in order to expedite your inquiry.
UPDATING ACCOUNT DETAILS
How do I update my password, email, shipping address, and billing information?
You can update all of your account details by visiting the My Account page.
I forgot my password to log in. How can I request a new one?
From the My Account page you can request your lost password recovery. A reset link will be sent to the email you used to create your account.
If you do not receive an email from Tara Laurent Home within 10 minutes, please follow the steps below:
- Check your email account’s spam or junk folder to see if our email was filtered there.
- Request a new password again and be sure that you are entering your email address correctly. (If there are any typos, our email will not reach you.)
- Please also add [email protected]rent.com to your contacts list to ensure delivery of our emails to your inbox.
If you’ve checked all the above and still do not receive your email, please contact us.
How do I unsubscribe from emails?
If you would like to reduce the number of emails you receive from us you can click unsubscribe in the footer of the last email you received. Please keep in mind, unsubscribe requests take one week to go into effect. You may continue to get our emails while our system processes your request. Thank you for your patience.
How safe is my personal information when I create an account?
OTHER SHOPPING INQUIRIES
Do you price match and/or honor price adjustments?
It is our mission to charge the lowest possible price for the products we carry. At this time, we do not price match with competitors or give price adjustments.
Do you honor price adjustments?
We do not accommodate price adjustments.